Formerly Lexus of Nashville North - Now Open Downtown - I-65 & Rosa L. Parks Blvd

Jobs

 
We believe our employees are our greatest asset. As such, we treat all employees with respect and appreciation for their contributions to the company. We believe not only in providing ongoing training, but also rewarding outstanding effort and results through bonus and commission programs.

If this sounds appealing to you, please take a look at our open positions and submit your resume in person or via email to sales@nashvillelexus.com. We are an equal opportunity employer.


TECHNICIANS
 
Lexus of Nashville is seeking qualified technicians. We offer competitive pay and benefits. Work in our state of the art dealership service department, using top of the line service equipment. Technician responsibilities include diagnosing and repairing Lexus vehicles, maintaining high customer satisfaction and meeting productivity and efficiency numbers. Applicants must be team oriented, flexible and focused on maintaining a high level of customer satisfaction. Lexus and dealership experience preferred. Lexus / Toyota and/or ASE Certified technician a plus.

Please send resume to: jspoto@nashvillelexus.com
No phone calls please, you will be contacted if your resume is accepted.

Requirements
Perform work as outlined on repair order with efficiency and accuracy, in accordance with dealership and factory standards
• Communicate with parts department to obtain needed parts, inform team leader if vehicle is awaiting parts and pursue special order of parts if necessary
• Diagnose cause of any malfunction and perform repair, if authorized by customer
• Save and tag parts if the job is under warranty or if requested by customer
• Examine the vehicle to determine if additional safety or service work is required
• Notify service consultants immediately if additional work is needed, if work outlined is   not needed, or if repairs cannot be completed within the time promised
• Document work performed on each vehicle on the repair order using the concern, cause and correction format
• Road-test vehicles to check work performed
• Ensure that customer vehicles are returned to them as clean as they were prior to being serviced
• Keep abreast of factory technical bulletins
• Attend factory sponsored training classes
• Keep shop area neat clean and be able to account for all dealership owned tools at all times
• Understand and follow federal, state and locate regulations, such as those governing the disposal of hazardous waste
• Demonstrates behaviors consistent with the company’s vision, mission and values in all interactions with customers, co-workers and suppliers
• Adheres to all company policies, procedures and safety standards
• Follow company safety procedures to avoid exposure to fumes, dirt and harsh chemicals
 
Physical Requirements & Working Conditions:
• Exposure to inclement weather
• Ability to operate an automobile
• Prolonged periods of standing, stooping and bending
• Exerting 20 to 50 pounds of force occasionally and/or 10 to 25 pounds of force frequently and/or greater than 10 pounds of force constantly to move objects
• Requires walking or standing to a significant degree, or requires sitting most of the time but entails pushing and or pulling of arm or leg controls, or requires working at a production rate pace entailing the constant pushing and /or pulling of materials.
 
Must pass a pre-employment background review and drug test.

  
DETAIL ATTENDANT
 
Our quality car wash and detail shop has position for a car wash attendant/auto detailer. Experienced or we will train. Must be at least 18 years of age, must have a good driving record and must be able to pass our drug test and background check. Must be available to work Monday through Saturday.

This is a customer service position and candidate must have a positive customer service attitude.
Car washing involves standing and bending for long periods of time.
Most cleaning is done in the shade.

Must pass a pre-employment background check and drug test.

MUST APPLY IN PERSON NO PHONE CALLS.



  
SERVICE VALET

Lexus of Nashville is seeking team members for the position of Service Valet to provide a personal vehicle parking and retrieval service for the dealership while offering a truly outstanding guest experience.  To accommodate the fast-paced environment of dealership operations, valets operate with quick "hustle” and in a professional, friendly and efficient manner.

Responsibilities (others may be assigned):

· Maintain strict adherence to dealership policy on client vehicle care and operation

· Greet guests upon arrival

· Explain check-in procedures

· Escort guests to appropriate service advisor

· Park vehicles in designated areas and secure

· Retrieve vehicles as necessary

· Notify appropriate personnel of waiting guest

· Maintain accessibility and appearance of service drive

· Assist guests with of transfer of goods and packages between vehicles

· Provide additional information to guests

· Coordinate work with team members

· Follow all company safety policies and procedures, and immediately report any and all accidents to a manager or supervisor

· Conduct other duties as assigned

Requirements:

· Excellent customer service skills

· Consistent attendance

· Valid Tennessee Driver License

· Pre-employment screening



MUST APPLY IN PERSON NO PHONE CALLS.

We're looking for qualified:

TECHNICIANS
SERVICE ADVISORS
SALES CONSULTANTS
DETAIL ATTENDANTS
See below for more information



SERVICE ADVISOR


Serving as the primary point-of-contact for all automotive service and repair matters, the Service Advisor's core responsibility is to facilitate the maintenance and repair needs for guest’s vehicles in a manner than ensures a truly outstanding experience for each guest.

Please send resume to jspoto@nashvillelexus.com
No phone calls please.  You will be contacted if your resume is accepted.

Job description:
The following is a representative list of the duties and responsibilities associated with this position:
Greet guests in timely, friendly manner

• Ascertain automotive problems and services by listening to guests' description of symptoms, clarifying problems, checking vehicle maintenance records and/or examining service schedules.
• Advise customers on the care of their vehicle and the value of maintaining its condition in accordance with manufacturers’ specifications.
• Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required. Enter RO into service database system.
• Maintain customer rapport by explaining estimates and expected return of vehicle. Manage delivery of required repair action by successfully explaining requirements and setting and managing guest expectations.
• Monitor progress of repairs and communicate with guest regarding any changes in the estimate or delivery time, explains cost and time requirements in detail, and obtain proper authorization before additional work is performed.
• Maintain guest’s automotive records by recording problems and corrective actions planned.
• Update job knowledge by participating in educational opportunities.
• Accepts accountability for delivering outstanding level of customer service.
• Maintain expected Customer Satisfaction Index
• Follow all company safety policies and procedures.

Requirements:
• Previous experience in a dealership required (luxury experience is preferred)
• High school diploma or equivalent
• High level of motivation and demonstrated ability to learn and succeed.
• General knowledge of vehicle mechanical operations
• Professional personal appearance
• Excellent oral and written communication skills.
• Valid Tennessee driver license and a good driving record.
• All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license, and/or any job-specific requirement. 





LUXURY AUTOMOTIVE SALES CONSULTANT


The primary purpose of the luxury automotive sales professional is to establish positive customer relationships with existing and potential clients of Lexus of Nashville.  The ideal candidate will possess the drive, determination and business background to work in luxury automotive sales. The high performing, talented sales professional will have a proven record of performance in automotive sales and the ability to effectively market our award-winning luxury automobiles.


Please send resume to sales@nashvillelexus.com
No phone calls please.  You will be contacted if your resume is accepted.


Duties and Responsibilities:

Possess solid understanding of retail sales.

Generate client-acquisition activities from a variety of sources

Manage individual sales activities in line with company policies and procedures.

Perform daily, effective communication with established clients and prospects. 

Achieve established goals and objectives on monthly basis.

Professionally demonstrate products, technology and services.

Maintain a positive attitude to achieve individual and collective objectives and goals

Attend required training and education opportunities on ongoing basis.


Requirements:

Proven track record of sales performance

Superior communication and customer service skills 

Ability to communicate via traditional and non-traditional methods

Excellent follow-through skills and practices

Performance driven and results-oriented mentality

Professional appearance and work ethic 

Excitement for luxury automotive sales 

Enjoy a team environment with continuous improvement and self-education

Valid Tennessee driver license and a good driving record.

Submit to and successfully complete pre-employment screening and testing, including, but not limited to, MVR, background check, and pre-employment drug test, and/or any job-specific requirement.

High school diploma or equivalent

2-year or 4-year degree in business or related field is preferred, but not a requirement