Exceptional service. Very professional and couldn’t be more pleased with all the individuals encountered

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This was my third Lexus. This time I chose a NX 250 and Paul Hale made it a wonderful experience from the beginning to the end. Everything went very smoothly from ordering it to the day of delivery and pick up. Thank you, Paul for a great experience and a wonderful Mother’s Day present from my husband. This Lexus dealership has been a pleasure to work with. Sincerely, Deborah Jeffers

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Everybody I encountered at the dealership, Brian Stanley and Sebastian Delgado. We’re very courteous, knowledgeable and made the process very simple.

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Very pleased with our experience. Would highly recommend Lexus of Nashville and also our salesman Bobby Jones. He was the best. He is definitely an asset to your dealership!

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I was very happy meeting with Yassim Yassim when I stopped by Lexus of Cool Springs looking for a car. Yassim found just the perfect one for me. I returned the next day and met with Shimal Bunki to make my final decision. These two very courteous and professional men went over and beyond to make sure this car was perfect for me and explained all the details needed. These men exhibited the best customer service for Lexus ever and truly made this a wonderful experience for me. I can truly recommend anyone looking for a car to contact Yassim....... Read More

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DealerRater - Apr 25, 2025

I was very happy meeting with Yassim Yassim when I stopped by Lexus of Cool Springs looking for a car. Yassim found just the perfect one for me. I returned the next day and met with Shimal Bunki to make my final decision. These two very courteous and professional men went over and beyond to make sure this car was perfect for me and explained all the details needed. These men exhibited the best customer service for Lexus ever and truly made this a wonderful experience for me. I can truly recommend anyone looking for a car to contact Yassim....he is the best!

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Paul Hale was helpful, easy to work, knowledgeable and no pressure as well as being a nice guy. I was very happy with Paul staying on top of the delivery of my car and when it came in, he was very helpful with setting everything up for me. I'm not very tech savvy and he made sure I was comfortable with everything every step of the way. Thank you! I would certainly go back to Nashville Lexus and recommend Paul for a vehicle in the future. I'm very happy with my new car! It's the nicest car ... Read More

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DealerRater - Apr 21, 2025

Paul Hale was helpful, easy to work, knowledgeable and no pressure as well as being a nice guy. I was very happy with Paul staying on top of the delivery of my car and when it came in, he was very helpful with setting everything up for me. I'm not very tech savvy and he made sure I was comfortable with everything every step of the way. Thank you! I would certainly go back to Nashville Lexus and recommend Paul for a vehicle in the future. I'm very happy with my new car! It's the nicest car I've owned in all my years of buying new vehicles. Smooth ride, quiet and comfortable and love all the features it has! Thanks again Paul!

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Nival Macid was helpful, courteous, accessible and listened to what we wanted. Great experience. Patel was likewise helpful for the technology intro.

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Very professional, helpful and friendly staff. I got the car I wanted quickly! The salesman explained all the details and features up front. I have purchased from this salesman before and that was the reason I returned!

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I left a voicemail in the service department and I was happy to receive a call back at day’s end from Lexus Service Consultant, Mr. Mark Smith. After I explained my concerns with a battery in my NX 350 that keeps dying requiring jump starts almost every 3 to 7 days, he invited me to come in to the dealership the following morning. I appreciated his helpful demeanor, prompt resoponse and willingness to listen to my concerns. After evaluating the problem, he authorized replacement for a new battery which I found out was covered by warranty. My overall experience at the dealership ... Read More

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DealerRater - Apr 11, 2025

I left a voicemail in the service department and I was happy to receive a call back at day’s end from Lexus Service Consultant, Mr. Mark Smith. After I explained my concerns with a battery in my NX 350 that keeps dying requiring jump starts almost every 3 to 7 days, he invited me to come in to the dealership the following morning. I appreciated his helpful demeanor, prompt resoponse and willingness to listen to my concerns. After evaluating the problem, he authorized replacement for a new battery which I found out was covered by warranty. My overall experience at the dealership with the friendly staff but especially with Mr. Smith was very positive.

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From our initial visit with Michael Scism, who was very knowledgeable and helpful, to the date of purchase with Bruce Prow, stepping in due to Michael’s absence, the process was professional and we are completely satisfied with the process by the Lexus team.

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