Customer Testimonials
We have happy customers!
Outstanding service. Friendly, knowledgeable & professional. I received VIP treatment and absolutely no pressure. Very, very impressed with all of the staff and especially my sales consultant - Romaine Clue. As for my purchase, there are no words to describe my enjoyment with the new RX 350 F-Sport!
I wasn't expecting to purchase a new vehicle. Salesperson Bobby was excellent to work with as was the rest of the staff. My experience couldn't have turned out better!!
Brian was very professional and informative as we bought our very first Lexus! He is truly a wonderful asset to Lexus of Cool Springs, TN!
It was an absolute pleasure working with Romaine and Paul on the purchase of my wife's new RX350. Everyone in the store were friendly and a pleasure to work with. The store itself was extremely clean and I would encourage anyone in the market for a Lexus to go see Lexus of Nashville. You won't be disappointed.
Romaine Clue is a Five Star salesman! Thank you Romaine for the great experience! I have bought two cars from him during the 2 years he has been with Lexus of Nashville, and his performance is like none other!
Michelle Hunt was my sales associate at Lexus of Nashville. She is by far the best associate I have ever dealt with in leasing a vehicle. She knew the answers to most all of my questions and she knew where to get technical assistance. I spent less time at the dealership. She continues to keep in touch. I have been leasing Lexus since 2015 from this dealership. I recommend them to anyone purchasing or leasing a vehicle.
Logan did an excellent job assisting me with the repair of the air bag wiring damaged by mouse eating the wires and wiring harness on my 2010 Lexus RX350! He was extremely considerate of me when my insurance company took longer than they originally told me to have an adjuster contact Lexus Nashville. Logan allowed me to keep the loaner provided as a courtesy of Lexus Nashville instead of requiring me to return the loaner and then rent a rental car until the adjuster was able to confirm coverage of the wiring damage. Loga was extremely professional and contacted me several ...
My Lexus was totaled by drag racers on a busy Sunday afternoon on I-285, Atlanta. Butler of Atlanta, Chris, was especially helpful. I went back to Lexus in Cool Springs who had serviced my car for years. James Ebert, service manager, was helpful and connected me with Terry Milam in sales who found me an awesome 350Rx to replace my 400h. Needless to say it is hard to buy a used car at this time - so while I did not have a vehicle Terry loaned me his personal vehicle. Service does not get much better than this!! Thank you ...
My wife and I went into the dealership while in town from KY looking for a Lexus RX 350. We called the dealership to ask about a RX 350 that was online. We spoke with Romaine and he was very up beat and willing to assist us with our search. We then decided to make our way to the dealership. Romaine also sent a walk around video prior to my arrival so I could see the vehicle due to it was a recent trade in and pics were not available online. Upon arrival we were met by Romaine and he had the ...
Had the car ready when we wanted a test drive. Let us know when the car we wanted was available and had it all ready to go when we went to pick it up. Paperwork was fast and Jacob Motsinger was a very helpful salesman. He walked me through all of the features and explained everything. Great Experience.
Lexus of Nashville holds it's reputation not only because of what it stands behind...but who stands in front of this wonderful dealership...and that person is the one and only Romaine Clue. He truly "is the man" in every way. His gentle and kind demeanor along with his professionalism, knowledge, easy to approach without feeling pressured but rather encouraging demeanor with such positive energy was all I needed to give me the utmost confidence without hesitation to make the right choice with my purchase of a 2019 certified ES 350. Romaine above and beyond approach along with his ...
First of all, who writes a review for a place you didn’t end up purchasing a car from?: ME!!!, a very satisfied customer! After a month of on-line searching numerous dealers for a 2020 Subaru ‘ascent touring’, Lexus of Nashville not only had the best deal at a super low mileage, but they had the best trade in offer by over 50%! Importantly, the sales gentleman, Joseph, listened and didn’t give pushback when I asked if there is room to negotiate, he gave a personal face time video of the car, and then they even came down on price a ...
While I have a couple of bones to pick with Toyota, which cannot be expressed in 25 words, I have nothing but praise for the dealership, and especially for Cade Ankney. He gets 5 stars.
We were on a road trip from PA to Tennessee and Kentucky when we discovered out cruise control was not working. We set up an appointment to drop our car off while we were in the Nashville area for 2 days. Our service advisor Doug Davis could not have been nicer and the shuttle driver Robert was exceptional. They resolved the problem and even filled our tank (we reimbursed). There was a gas crisis at the time with the pipeline issue in May 2021 and were concerned we would not be able to find gas easily. They were so friendly and accommodating. ...
All the folks at Lexus of Nashville were extremely helpful and accommodating. The salesman Romaine Clue went out of his way to get numerous photos and Video of the used 2018 Lexus, ES350 I purchased. The other salesman were also very helpful when Romaine Clue was not available. Mike Scism Helped with closing the deal in the absence of Romaine clue. The Sales Manager Jacob Collins and the Finance Manager Remon Eissa each spoke to me in Mr Scisms office to thank me and congratulate me on the purchase. I received a phone call the evening of the purchase to insure ...
Nival took very good care of me today with the purchase of my 2021 Lexus IS 350. The process was fast with little to no haggling involved. Nival is A+++ with customer service. Very happy repeat customer!!!
Always outstanding customer service and attention to detail. Why I continue to do business with Lexus. Customer service is unmatched in the industry in my opinion. Drew and Brian were great to work with.
My experience was great, Michelle Hunt was very nice and helpful with the purchase... I have already referred a friend to Michelle that’s interested in a new Lexus...
Purchasing my Lexus from Lexus of Cool Springs was not a typical car buying experience. Tyler Shepard was a pleasure to work with from the first email to the follow up after the sale.
Joesph Chargois was a breathe of fresh air and made my experience excellent. I would recommend him and this dealership Joe and Remon were very professional and efficient.
We love our new Lexus. Jimmy was an excellent sales consultant. It was a smooth decision and the financial officer was quick and efficient. Thank you for a smooth process!
Tyler Shepard and Derek Butler at Lexus of Cool Springs did a great job working with me on my car purchase. Both were very professional and responded quickly to all of my questions during the process. I was very impressed with Tyler's willingness to go the extra mile, his level of service was outstanding.
We bought our very first Lexus yesterday and it was an amazing experience! We worked with Jake at Cool Springs Lexus and had such a wonderful experience. He made sure we knew all the bells and whistles and how everything worked before leaving with our car. The price was very fair and we are just so happy. I would highly recommend!
I called and Spoke to Michelle Hunt, a lease specialist. I gave her a daunting task; take a trade that was $10K upside down, and fair credit, and get me a NX300 . It took she and her managers no time to do this, approve me, for the vehicle I wanted. The day we test drove, was a Saturday. A Beautiful Showroom. Greeted wonderfully and promptly put in a vehicle for me and my wife to drive. We had left a deposit and planned to come the following week, as a particular price point was achieved on a car located at ...
I was looking to buy a new Lexus and I was introduced to Joe Aikens by phone. I told Joe what I was looking for, and after a few conversations, Joe found my dream car! As a single woman I was afraid of being “hassled” but that was absolutely not the case. Joe was very friendly, polite, and listened to what I wanted in the car, not what they had on the lot to sell. Thank you Joe and Brian for an awesome experience!!
I had the best experience at Lexus of Nashville! Romaine, Roman and all others made me feel like family. The process of buying a car was super easy and a very positive experience. I was treated so good that I look forward to going back to see the new fruit met. I HIGHLY recommend Lexus of Nashville and go see Romaine! He ROCKS!!
It’s been a while since I have been this happy. I’m in the military and just returned from an 11 month deployment and throughout the entire deployment I told myself I was going to get a vehicle when the deployment was over but I am extremely overfastidious, “I’m not afraid to say it's difficult to please me.” I returned from deployment and visited seven car dealerships before something led me to Lexus of Nashville. My initial visit i looked at some vehicles and left but something told me to go back so I returned. I walked around ...
These guys met every need in a buying experience that I expected. I am pleased and feel completely comfortable recommending them to my friends and family
Nival was fantastic to work with and very personable! He met us a couple days in a row to look at all options. We made the joke of wanting a bow on the crossover if I purchase and he delivered! I would highly recommend.
My husband and I recently purchased an RX350 from Romaine Clue. He did an absolutely fantastic job - both for the sale and the follow-up. He is extremely knowledgeable and helpful and will bend over backwards to ensure that you as a customer are getting good service. I have purchased a number of cars through the years but he is the first sales person who has continued to follow up AFTER the sale!
Excellent salesman- Navil Macid, friendly, fair, and no nonsense. Understood what I was looking for and took good care of me. Bought the only car I truly looked at and test drove.
Such an incredible shopping experience! I was able to shop online and complete most all details before arriving to the dealership. Michael (sales) was phenomenal....he ensured my questions were answered, and just provided me with an overall exceptional shopping experience. When you think Lexus...you expect luxury and first class....well, Michael exemplified just that!! 🙂 Thank you Michael for everything and for working hard for me. Remon was incredible too! He was very professional and took extra care of me.....not only did he me inform me of the products/financing, but he just spoke from a level of ...
I came to this dealership in Nashville, Tn. on Rosa Parks blvd. for a recall on my 2015 Lexus. My customer service agent was above outstanding and exceded my expectations by far. It was far better than my experience at the Mercedes Benz dealership ! My consultants name was Logan Lewis and he was the uttermost professional! I was loaned a car complimentary ( a very nice new vehicle at that!) while they serviced my Vehicle recall for free. When they finished the service , my vehicle was washed and full of gas. I was very impressed of the curtesy and expertise of the ...
Patrick Stum took good care of us, with the purchase of our 2020 Lexus GX. From the moment I emailed the dealership, he was very prompt at contacting me. I give him 5 Stars!
Incredibly friendly and very laid back. Relaxed atmosphere that made the entire car buying experience enjoyable from beginning to to end. Greg was very thorough and made us feel very confident, important, and comfortable throughout our purchase.
I came to Romaine, my salesman, and he took me for a test drive, answered questions about the car and worked with me on the price. I appreciate his patience. Romen was also very helpful with deciding what other services I may need in the future. Wonderful experience with Lexus of Nashville! I will recommend to friends and family
Truly a pleasure to work with Greg Williams at Lexus of Nashville. Friendly professionalism from start to finish. Highly recommend, and will certainly be a repeat customer.
My experience with Lexus of Cool Springs was great! Brian Stanley, our sale consultant was “awesome.” Not only was he knowledgeable in all functions of the Lexus , but he was kind, polite and patient! I give Brian a 5 rating.
My husband bought me a 2019 Lexus GX 460 , my sale person was Romaine Clue, he was very nice and patient, you can tell he likes his job and . He deserves a bonus pay. Thank you Romaine and I will be back soon for the LX 570.
Didn’t take me long to really see This Dealership was busy as a bee In about an hour I left with a smile The great new Lexus made my trip worthwhile!!!!
My experience at Lexus of Cool Springs was wonderful from start to finish. Tyler was extremely helpful, informative, and friendly! I highly recommend these guys! 10/10!
I purchased a 2019 Lincoln MKC that I had located on CarGurus. I feel fortunate to have been connected to Romaine Clue when calling for an appointment to see the vehicle. He was knowledgeable and most helpful (no high pressure salesman). Highly recommend. I also financed the vehicle through Lexus and Mr. Eissa made this process simple, and worked to get financing comparable to my credit union.
My experience buying a 2020 RX350L from this dealership was first rate from start to finish. Tyler Shepard was an absolute delight to work with on our long distance purchase. He was professional, extremely helpful and so easy to work with - making the whole sales process easy and comfortable. As we picked up the car on our way driving through Nashville, he expedited the sale process and spent as much time as we needed on “instruction”. Excellent service, including the staff member in finance. I highly recommend Tyler and this dealership, and will certainly contact him for any future ...
I would definitely recommend Lexus of Nashville to my friends and family. The entire process was just as you would want the car buying experience to be--responsive, courteous, communicative, professional, and service- oriented. My sales representative, Nival, ensured that all of my questions were answered and took good care of me from beginning to end. I would definitely buy another car from this dealership and can confidently recommend them to others.
Lexus of Cool Springs is an excellent dealership, Derek Butler was the salesman that goes the extra mile to make car buying experience none stressful. There’s is an elite group of people at this Dealership that truly makes you feel like a part of the Lexus family, thank you. Sincerely Johnnie
I recently purchased a vehicle and had the great pleasure of working with Romaine Clue. He was incredibly patient, very thorough and never made me feel pressured into buying. Romaine made me feel confident in my purchase and made the car buying experience a good one for once! I would highly recommend him anytime! He cares about the customer and it shows!!! Lexus is lucky to have a salesman to represent them in such a manner.
Paul Hale was the best to deal with. It was seamless, easy with No pressure! He also helped with all the features and set up anything I needed!
I have been searching for a used Lexus 450H for many months. I have been searching on my own b:c I really did not want to deal with a sales person. After months of no luck, I broke down and called my local dealership. I am so thankful Paul Hale answered. He was very helpful and responsive yet not pushy. Even though the sale is over, he continues to follow up to my questions. I would highly recommend Lexus of Nashville and Paul.
I bought this car from out of state and it was an easy straight forward process. I worked with David and he was great, one of the best customer service experiences I have had over my 30 plus years buying cars. If you need a car give them a call
This was one of the best buying experiences I've had buying a car. I bought this from out of state and had no issues at all. The dealership was even nice enough to pick me up at the airport when I flew in to pick up my car. David was very easy to communicate with and answered every question I had.
I was referred to your dealership from a friend of mine in North Alabama who had dealt with Terry Bodiford. I located a Certified model from the website and called to Terry. Told him that I had a 2014 to trade and to work on the numbers. He called back with numbers that worked for me and drove to Cool Springs and traded cars. It was that easy. I will share Terry and my experience with others. Great job Terry!!
Fantastic is all I have to say! The service and overall experience was great! I highly recommend Lexus of Cool Springs for anyone interested in purchasing a new vehicle!
Romaine is an outstanding salesman whom provides excellent customer service. We were very happy with the service he provided during our recent purchase. His detail knowledge of the Lexus vehicles exemplifies excellence. Because of Romaine, I will recommend Lexus of Nashville to my family and friends. Thanks, Satisfied Customer
This was my 5th , both New and Certified, Lexus purchase. Lexus autos are amazing and so was my salesperson Romaine Clue. This was my first purchase at this Lexus store and will not be my last. I am the typical picky engineer and Romaine was quick to answer all my questions. His knowledge of the vehicle (RX) was spot on. Negotiations were quick and to the point. Romaine made this a pleasurable experience and went out of his way to fulfill my needs. I highly recommend both the Dealership and Romaine for your next Lexus purchase.
They are trying to find my wife a car that she is wanting. They both worked very hard trying to make her welcome and looking for the right car. thank you
I had the best car buying experience of my life at Lexus of Nashville thanks to Romaine Smith Clue. My fiancé and I were in Nashville on a weekend trip and decided to stop by the dealership to browse as we’d been kicking around the idea of buying a new car. We’re pretty savvy shoppers and aren’t afraid to travel far and wide for the best deal on a vehicle, but the way we were treated by Romaine and all the staff at Lexus of Nashville was the difference maker! Romaine is extremely knowledgeable, patient, and has ...
I had the best car buying experience of my life at Lexus of Nashville thanks to Romaine Smith Clue. My fiancé and I were in Nashville on a weekend trip and decided to stop by the dealership to browse as we’d been kicking around the idea of buying a new car. We’re pretty savvy shoppers and aren’t afraid to travel far and wide for the best deal on a vehicle, but the way we were treated by Romaine and all the staff at Lexus of Nashville was the difference maker! Romaine is extremely knowledgeable, patient, and has ...
Romaine is the best guy. He did everything for us and we never had to lift a finger. The sales department was on point as well
Romaine Clue is the best salesman we’ve ever worked with. He was knowledgeable, listened to our needs and truly helped us make the perfect vehicle choice!
Romaine is friendly, knowledgeable and was very honest with us. He helped us and educated us tremendously. I would recommend him highly and won’t ask for anyone else in the future. We are extremely happy with the choice of vehicle that he helped us make!
This was the best experience I have ever had purchasing a car. Romaine Smith Clue treated me as I was purchasing a $50,000 car I bought a Honda from him. If you know anything about sales and customer service people purchase the relationship. Romaine created a life long relationship with me. . From the moment he answered my phone call to the moment he handed me the keys I felt like royal and respected as a women purchasing a car. Lexus of Nashville creates an atmosphere of calm and luxury even when buying a Honda. My next car will be a Lexus ...
I had the most amazing experience working with Romaine! Knowledgeable, patient, persistent in finding what I wanted, and very professional! He made sure I was taken care of!
I cannot say enough for the wonderful experience my sister and I had at your dealership, owe everything to Paul Hale and Elijah Richard, who treated us with the utmost respect and consideration, they made us feel like family. Thanks to these two wonderful gentlemen my sister is now proud owner of brand new Lexus. Thanks guys!
Today we went into the dealership to trade my mid-size vehicle for a Denali the dealership had just taken in on trade. We met with Ryan Nieves and immediately I just loved him. So kind and easy to work with. We told him what we wanted for our trade in and he made the entire process so easy. Being in sales myself I really appreciated him even more. Both he and Jacob Collins in finance were phenomenal. I'd absolutely refer my family members and friends to Ryan.
First car buying experience was amazing! They really went above and beyond. Doug went out of his way to make sure the car looked great and even helped us get the car to our house! Great price and overall great experience!
Romaine Clue was the best salesman I’ve ever met with. Courteous, interested in what you wanted, willing to go the extra mile to give you all the knowledge he has about Lexus cars. Just an easy, professional process to buy a car through him. Lexus of Nashville outstanding business.
I searched the internet for an automobile that I felt would meet my expectations. I sought and found several possible 2016 Lexus RX 350's at Lexus of Nashville. I contacted the dealership and was accommodated by a sales associate, David Haley. We met, I settled on a vehicle, and went through the buying process. David Haley made this process the easiest of any vehicle purchase I have ever made. David was the consummate professional. Should you ever wish to purchase a vehicle from Lexus of Nashville, make sure you ask for and do business with David Haley.
Arrived to test drive/buy an L/Certified 2019 GS350. It had already sold. The sales consultant and sales manager asked if I would purchase a new GS350 for the same price. I received maximum value for my LS trade-in and paid less than $1000 more than I would have for a 2018 GS350 with 12K miles at CarMax.
We had an appointment to test drive an L/Certified 2019 GS350 with 1200 miles. Unfortunately it was not marked as hold and sold the previous evening. The sales consultant talked to the sales manager who asked if would buy a new GS for the same price. Yes. I received maximum trade-in value for my LS (I'm downsizing) and paid less than $1K more than for a 2018 GS with 12K miles we looked at at CarMax.
Process was easy and simple, salesman was great, no run around, no false promises, said he would try and help me and he along with his team made the buying process great. Would definitely recommend and come back for my next purchase.
This was our first time buying with Lexus of Nashville - we typically do business with Carmax . We found the staff, facilities,buying process and follow up very professional. We enjoyed working with Greg Williams too!
Very pleasant experience, the salesman was very knowledgeable and listen to all of our concerns and demands. Would recommend this dealership to a friend or stranger.
Mark Smith is our service consultant and he is outstanding! He is professional, courteous, and ensures excellent, prompt service. Having superior service is an important factor in selecting a brand and Mark’s excellence will lead us to buy another Lexus.
They worked with me to get the exact car that I want it at the exact price. Everyone at the dealership was extremely courteous and friendly. They even stayed at then 30 extra minutes after closing time to finish up my purchase!
Both the sales person and the lady that followed up with the paperwork were outstanding. They were determined to help me find the car that met my needs at a price that met my needs. They even kept the dealership open 30 minutes after it closed to complete everything since I was from out of town. An outstanding experience !
He’s very friendly, great service . Answered all my questions about the car I wanted to get . He made sure I was getting what I wanted . I highly recommend him .
It was a pleasure to meet Sam Ballard! His kind and professional demeanor created a friendly environment. He addressed all of my concerns and was so ever patient with me. I probably asked him a million questions. He went over and beyond to make sure I was satisfied. Thanks Sam!
Sam Ballard is the epitome of professionalism and Lexus knowledge. The environment was stress free and I did not feel pressured to buy. Sam made it a fun and relaxing day. I am pleased overall with my experience at Lexus of Nashville and with my Lexus purchase!
Doug Kevern made my buying experience hassle-free from start to finish. I had an appointment @10 and was out by 12.Buying a new Lexus from Lexus of Nashville was a great choice..Thanks Doug
It took a couple of weeks, but they were committed to helping me find the right car for the right price. Thanks Lexus of Nashville for getting me into a new EX 350 F Sport. What an amazing car for the price!
Was interested in a certified pre owned GS 350 F Sport and took a test drive. The sales team at Lexus worked hard to figure out how I could own the car but we couldn't agree on the price. However, they were committed to figuring out how to make me happy and offered some great solutions - eventually we landed on the new ES 350. Thanks to a great APR and dedicated sales team (Derrick, Wayne and Greg) I am the proud owner of a new Lexus!
Lewis at Lexus of Nashville went above and beyond to make us happy with our purchase of a new 2019 Lexus GX! This is a great dealership!!
I told Doug Kevern exactly what I was looking for (price, style, features, etc...) and he delivered. He went the extra mile to ensure that I got exactly what I wanted in a vehicle and more. He even went as far as to call me while he was seated in the vehicle to tell me about it’s features. Awesome customer service! Thanks Doug & Derrick! You guys rock!
A very positive car buying experience, Thank You Joseph Chargois for your kind & professional assistance with this purchase. Thanks to all at Lexus of Nashville, it takes everyone there to make this the special place it is.
A pleasure to do business with felt at home the moment I walked in. Thanks to Joseph Chargois who is very kind ,professional and courteous. I highly recommend this dealership to anyone looking to buy a new or used auto , no matter the price all are treated the same. Thanks to all the staff for making this a very relaxing experience.
What a great experience! Called on a Saturday morning and spoke with a manager who got me over to Tiffany Burton. Tiffany was nothing but professional the whole way through. Got the vehicle I wanted at the price I wanted! Will definitely be back for repeat business!
Called on a Saturday morning. Tiffany Burton was very friendly and helpful. Got the vehicle I wanted at the price I needed! I will definitely be returning for repeat business!
Tiffany located a new LX570 with the desired amenities & color scheme in a short period of time. Her attention to our requirements & timeframe to purchase was 1st class.
Very good service by Lewis. Knowledgeable and precise, I would recommend Lewis to anyone buying a Lexus. Te dealership facility is clean neat and accessible
Called before traveling to Nashville from Clarksville about two used cars. Tiffany Burton was our Lexus representative who had everything ready to show us when we arrived. Tiffany was awesome, answered all our questions and made this a smooth process. The facility was very nice, great waiting area. If in the market again, will not hesitate to contact Tiffany again.
Great car buying experience. Nice comfortable showroom and lounge, professional and respectful staff. Not difficult to work with on pricing. Certified used cars have excellent warranties.
Greg Williams sold me a great used Lexus. 15 years old and still looks and rides good. I’ll be returning for my next Lexus purchase.
This is the second vehicle we have purchased at Lexus of Nashville. Both times our salesman has been Lewis BeCoats who is professional, personable and extremely knowledgeable. Both times was a very pleasant buying experience.
Jean-Pierre and Lewis teamed up and assisted me in the purchase of my new Lexus. They listened, were informative and very straight-forward. I had a great experience. I am pleased to be a part of the Lexus family!
Jean-Pierre and Lewis teamed up and assisted me in the purchase of my new Lexus. They listened, were informative and very straight-forward. I had a great experience. I am pleased to be a part of the Lexus family!
Special Thank you to Romaine for going over, above and beyond to make my car buying experience enjoyable! Also Joseph for answering all of my questions, the test drive and making sure all my needs were met. Thanks to Wayne for accommodating those final touches. You guys rock!
Lewis was excellent to work with - extremely patient with us! At end of day, we got the SUV we wanted in the right color combo with the right options. Very pleased with trade-in value on the current Lexus we had.
Got a fair and reasonable offer - Greg Williams was an excellent sales consultant and very helpful. Very pleased with the overall process. Despite my excellent credit, my rate was a little above market on the loan, but I think the finance guy was just trying to make a little extra for his dealership so that was a little frustrating. But again, overall a great experience and I would certainly recommend.
Overall a great experience-Greg Williams was an extremely helpful sales consultant. Quickly reached a fair and reasonable offer for both parties and everyone was a pleasure to work with. Only small hiccup was with the financing as I was given a slightly above market rate which wasn’t a huge impact on the payment, but a little frustrating - I think the finance rep just wanted to make a little more money for the dealership.
Tiffany Burton, was an amazing! I’ve never actually made a vehicle purchase from a car dealership and was a little nervous but Tiffany went above and beyond and that WOWed me. I would definitely recommend Tiffany Burton at Lexus of Nashville for any vehicle need!
