Customer Testimonials
We have happy customers!
Great salesman. He provided great customer service and was very thorough with provided options for my purchase.
If you are in the market for a vehicle or SUV you will find great customer service.
GREAT EXPERIENCE!! Bobby Jones was a great sales rep!! I called when the dealership opened, he had the car waiting on me when I arrived. I went from having to come out of pocket $4400 to only $155!!! Great negotiation skills! I got a deal for sure. He made sure my SUV was everything it said online. They washed and double waxed my vehicle! I am soooo grateful for all the hard work put in this deal for me. From Bobby's manager, the service team and finance team. I am so happy I chose this dealership for my forever car. Please ...
I visited the Cool Springs Lexus location and feel in love with their staff! I was assisted in purchasing my new vehicle by Sebastian Delgado. He was extremely professional and helpful. He was an absolute pleasure to work with! I would highly recommend anyone to this location!!
Greg answered quickly when I asked about IS500 quick process with excellent communication! Great! This is definitely a 5 star rating!!!
Bobby Jones went the extra mile to get the perfect Lexus for me.Beaihm Patel (not sure of spelling) stayed late on a Friday to show me all the tech I needed to know. Thanks guys! You are the best and I absolutely love my new Lexus!
Everyone is very friendly! Bobby Jones was very patient and helpful! Very nice and clean
The sales professional we worked with, Mike S., is absolutely fantastic. Thorough, knowledgeable and great follow up! Thanks for everything, Mike. I love my new Lexus!
Words cannot express my appreciation for these three men…Nival, Paul, and Ronnie. Ronnie went above and beyond to ensure my Lexus buying experience was exactly what Lexus Of Nashville is known for! He set me up with Nival, and he took his time to make sure everything was perfect for our new car. Nival checked in often to keep me updated on the arrival date and due to him being away from work when it arrived, we met with Paul to complete the purchase. Paul went over every detail of our new car and is an absolute pleasure to ...
Bayo was great, very understanding, professional, and caring about our needs. We have bought Toyotas for over 40 years and they were not able to help us with what we needed in a sedan, but Lexus did a great job. Thank you.
Sebastian was great! He was very knowledgeable about the RX 350. Sebastian was interested in what we wanted, not just trying to sale us a car! He has followed up with us a couple of times withing a week of us purchasing the car. I would purchase from him again in the future.
Brian was so professional and informative...There was no BS with him and he made us feel very comfortable.He did all he could to help us get done what we needed done. AMAZING...Thank you so much..We will be a returning when we are are ready to buy a car again!!!
It is a great place to buy a car. The salesmen are great, especially Romaine.
While I purchased an Infiniti at a Lexus dealership, I was greatly pleased with Victoria and highly recommend her to anyone looking to purchase a at this facility!
It was the best experience! They are all very professional and nice. I loved my Lexus experience.
We drove over 3 hours one way and this dealership did not disappoint! Romaine was wonderful! He was very knowledgeable and made the process so easy! Great experience!!
Nival Macid was terrific to work with and Paul Hale was extremely helpful in showing me how the technology works. Everybody seemed to work together well and I am the proud owner of a new Lexus. It was an excellent experience and I would go to this dealership again.
Paul Hale was so nice and made my buying experience so easy. I love my new Lexus❤️
Bobby at the Nashville Lexus dealership was wonderful to work with . Absolutely no pressure and he kept us informed the entire time . The whole experience was great !
Was probably the most satisfying car buying experience in my life (I ‘m 71 ) did not feel pressured at anything during my purchase. Liked that we were kept informed all along the way. The staff at Lexus is to be commended for their knowledge of the products and features of our new Lexus. I would highly recommend Lexus of Cool Springs to anyone.
Great experience everyone was kind and helpful from the time the receptionist opened the front door for us until the deal was made! Terry Bodiford is the bomb!!
Romain was an excellent, professional salesman!!! He assisted my wife and I with selected and purchasing another Lexus. He kept us inform on status of vehicle and when it was due to arrive from Japan. I will definitely recommend Romain to all I who are searching to purchase a new vehicle.
Joseph was a wonderful salesman! He helped us complete our purchase of the Lexus RX 350. He went over all the features offered and took time with us. This is our 4th Lexus owned! What can I say we love Lexus!!
My car buying experience was very positive. My salesman was very attentive and professional. Nice facilities.
I had the best experience at Lexus of Nashville! Bruce was truly a delight to work with, he worked so hard to find exactly what my mom and I were looking for. We truly could not be happier with our new Lexus NX 300 F Sport!
Only dealership we have used for years. Honest people and wonderful service. We drive from Franklin to go there.
The car buying experience was excellent, from finding the perfect fit to driving away in it. Navil’s expertise and customer focus are outstanding.
Bruce was low key and very friendly. In fact, the entire staff that we dealt with were accommodating and friendly. The dealership was clean and well organized. Overall a great experience.
My experience at Lexus of Nashville was nothing short of perfection. I want to extend the biggest thank you to Sales Consultant Bobby Jones for smoothly guiding me through the entire process from start to finish. It was surreal finally getting the car I’ve had my eyes on and they made sure to make it a day I’ll always remember.
Cade was outstanding to work with, he was able to provide me with the specific IS 350 that was requested.
Doug was incredibly helpful and professional. He went above and beyond to help me and was very patient. I highly recommend Doug. Graham was also very helpful. The receptionists, especially Rene Pastrama, were very welcoming and kind.
My experience was seamless and smooth. Kyle and Cade were great to work with. This is my 2nd Lexus and with service like this, I think I'll be a customer for life.
The sales consultants, Michelle Hunt and Terry Bodiford, are almost like friends or family. I felt like they were working on my behalf - no pressure whatsoever!
Romaine was awesome. No other words necessary. But I need fifteen words. Friendly, awesome dude.
Romaine was phenomenal to work with. So responsive, took time to understand what we were looking for, and prioritized finding the right car for us. A really great experience!
This is our first Lexus. We had a great experience working with Joseph. I highly recommend this dealership and working with Mr. Chargois. Looking forward to enjoying our car for years to come.
Lexus of cool springs Bayo was exceptionally helpful throughout the process and beyond. Much thanks to him.
I had a great experience buying my NX 300 from Romaine. My first service was fine but then we went on vacation and it was time for my next service. I called while still on vacation on June 29 to set it up. The lady on the phone said it would be August 13 before they could get me in! I repeated the date surely thinking that was wrong, but no, she repeated the same date!! I called Toyota of Murfreesboro when we got home and they got me in 2 days later! I will never buy another car from Lexus of Nashville just ...
Lexus of Cool Springs. Michelle and Joseph were great. This is our third vehicle from Lexus at Cool Springs.
Bao, my sales consultant was super helpful and kept me updated on expected date of delivery of my RX 350. He was always courteous and returned my calls immediately.
It was amazing! As a woman, I am always leery about purchasing a car or having a car repaired because of past experience of being taken advantage of. When I went to Lexus of Nashville, I had that initial fear and concern; however, after being there, that concern immediately went away. My salesman, Romaine Clue was AMAZING! During the course of my transaction, which took several months due to the inventory shortage of vehicles, Romaine was excellent. He treated me like family. His professionalism is second to none and illustrated in not only his attire but polite manners and interaction. ...
I want to say the Lexus of Nashville made it happen for me, in spite of the current shortage of vehicles. And treated me more fairly than I expected! Bobby Jones guided me through the processes as a true professional. I am thankful it was Bobby that I was fortunate to work with. Dont hesitate to stop and talk, they may find what you need as they did me!!
Can’t thank them enough!! I got a flat on the interstate this morning in my jeep. the first place to pull in after getting off the interstate was Lexus. I was going to leave my car in the parking lot and get a ride so I went inside to ask if it was ok. I was immediately greeted by two wonderful ladies who offered me a drink and a seat while I was waiting. Then they asked if I wanted someone to put my spare tire on for me. I informed them I don’t have a Lexus, but ...
Great buying experience. Excellent salesman (Mike Scism) and finance manager (Geoff). Knowledge and easy to talk to. Accommodating. Made an excellent buying experience. Will be back and will highly recommend to others.
Mike Scism my Lexus of Nashville sales professional and his counterparts in finance, detail and management provided seamless world class customer service. Lexus is a luxury brand notable for it’s: quality and reliability, comfort and power, style and substance, Lexus of Nashville lives up to those brand standards in every way.
Our salesman Nival Macid made our spur of the moment trade a great experience. On December 20th my wife and I traded our 2018 GS 350 F Sport for a 2022 RC 350 F Sport. This was our second purchase from Lexus of Nashville and both times our experience has been great. Nival helped make this a wonderful Christmas to ourselves. He met every request and need. We will recommend Nival to our family and friends.
Joe Aikens was great to work with when shopping for our 2022 Lexus. He was friendly, respectful and very knowledgeable of the Lexus products. Every question asked was answered, and he didn't hesitate to demonstrate the features of the car. The car we selected, Joe, and the dealership management "checked off" all the "boxes" relative to our expectations and requirements for completing a successful buying experience. My wife and I couldn't have asked for more.
Joe Aiken is the best car salesman I have ever had. He excels in having a friendly, soft, easy-going personality. He totally knows the product he is selling . . . each and every available option, how each option works, and demonstrates them with the patience of Jobe. Joe knows the answers to your questions and takes his time providing or demonstrating the answer until it is understood. Honestly, it would be difficult to find a better salesman. I consider myself very fortunate to have him as my new car salesman. My wife fully concurs. My wife and I also want to provide ...
Terry Bodiford is A++++++++ We use him time and time again, we refer all of our friend and family to him. We love working with him to buy our Lexus vehicles and you will too!!
Brian was very professional and informative as we bought our very first Lexus! He is truly a wonderful asset to Lexus of Cool Springs, TN!
Michelle Hunt was my sales associate at Lexus of Nashville. She is by far the best associate I have ever dealt with in leasing a vehicle. She knew the answers to most all of my questions and she knew where to get technical assistance. I spent less time at the dealership. She continues to keep in touch. I have been leasing Lexus since 2015 from this dealership. I recommend them to anyone purchasing or leasing a vehicle.
Logan did an excellent job assisting me with the repair of the air bag wiring damaged by mouse eating the wires and wiring harness on my 2010 Lexus RX350! He was extremely considerate of me when my insurance company took longer than they originally told me to have an adjuster contact Lexus Nashville. Logan allowed me to keep the loaner provided as a courtesy of Lexus Nashville instead of requiring me to return the loaner and then rent a rental car until the adjuster was able to confirm coverage of the wiring damage. Loga was extremely professional and contacted me several ...
My Lexus was totaled by drag racers on a busy Sunday afternoon on I-285, Atlanta. Butler of Atlanta, Chris, was especially helpful. I went back to Lexus in Cool Springs who had serviced my car for years. James Ebert, service manager, was helpful and connected me with Terry Milam in sales who found me an awesome 350Rx to replace my 400h. Needless to say it is hard to buy a used car at this time - so while I did not have a vehicle Terry loaned me his personal vehicle. Service does not get much better than this!! Thank you ...
My wife and I went into the dealership while in town from KY looking for a Lexus RX 350. We called the dealership to ask about a RX 350 that was online. We spoke with Romaine and he was very up beat and willing to assist us with our search. We then decided to make our way to the dealership. Romaine also sent a walk around video prior to my arrival so I could see the vehicle due to it was a recent trade in and pics were not available online. Upon arrival we were met by Romaine and he had the ...
Had the car ready when we wanted a test drive. Let us know when the car we wanted was available and had it all ready to go when we went to pick it up. Paperwork was fast and Jacob Motsinger was a very helpful salesman. He walked me through all of the features and explained everything. Great Experience.
Lexus of Nashville holds it's reputation not only because of what it stands behind...but who stands in front of this wonderful dealership...and that person is the one and only Romaine Clue. He truly "is the man" in every way. His gentle and kind demeanor along with his professionalism, knowledge, easy to approach without feeling pressured but rather encouraging demeanor with such positive energy was all I needed to give me the utmost confidence without hesitation to make the right choice with my purchase of a 2019 certified ES 350. Romaine above and beyond approach along with his ...
First of all, who writes a review for a place you didn’t end up purchasing a car from?: ME!!!, a very satisfied customer! After a month of on-line searching numerous dealers for a 2020 Subaru ‘ascent touring’, Lexus of Nashville not only had the best deal at a super low mileage, but they had the best trade in offer by over 50%! Importantly, the sales gentleman, Joseph, listened and didn’t give pushback when I asked if there is room to negotiate, he gave a personal face time video of the car, and then they even came down on price a ...
While I have a couple of bones to pick with Toyota, which cannot be expressed in 25 words, I have nothing but praise for the dealership, and especially for Cade Ankney. He gets 5 stars.
We were on a road trip from PA to Tennessee and Kentucky when we discovered out cruise control was not working. We set up an appointment to drop our car off while we were in the Nashville area for 2 days. Our service advisor Doug Davis could not have been nicer and the shuttle driver Robert was exceptional. They resolved the problem and even filled our tank (we reimbursed). There was a gas crisis at the time with the pipeline issue in May 2021 and were concerned we would not be able to find gas easily. They were so friendly and accommodating. ...
All the folks at Lexus of Nashville were extremely helpful and accommodating. The salesman Romaine Clue went out of his way to get numerous photos and Video of the used 2018 Lexus, ES350 I purchased. The other salesman were also very helpful when Romaine Clue was not available. Mike Scism Helped with closing the deal in the absence of Romaine clue. The Sales Manager Jacob Collins and the Finance Manager Remon Eissa each spoke to me in Mr Scisms office to thank me and congratulate me on the purchase. I received a phone call the evening of the purchase to insure ...
Nival took very good care of me today with the purchase of my 2021 Lexus IS 350. The process was fast with little to no haggling involved. Nival is A+++ with customer service. Very happy repeat customer!!!
Always outstanding customer service and attention to detail. Why I continue to do business with Lexus. Customer service is unmatched in the industry in my opinion. Drew and Brian were great to work with.
My experience was great, Michelle Hunt was very nice and helpful with the purchase... I have already referred a friend to Michelle that’s interested in a new Lexus...
Purchasing my Lexus from Lexus of Cool Springs was not a typical car buying experience. Tyler Shepard was a pleasure to work with from the first email to the follow up after the sale.
Joesph Chargois was a breathe of fresh air and made my experience excellent. I would recommend him and this dealership Joe and Remon were very professional and efficient.
We love our new Lexus. Jimmy was an excellent sales consultant. It was a smooth decision and the financial officer was quick and efficient. Thank you for a smooth process!
Tyler Shepard and Derek Butler at Lexus of Cool Springs did a great job working with me on my car purchase. Both were very professional and responded quickly to all of my questions during the process. I was very impressed with Tyler's willingness to go the extra mile, his level of service was outstanding.
We bought our very first Lexus yesterday and it was an amazing experience! We worked with Jake at Cool Springs Lexus and had such a wonderful experience. He made sure we knew all the bells and whistles and how everything worked before leaving with our car. The price was very fair and we are just so happy. I would highly recommend!
I had the best experience at Lexus of Nashville! Romaine, Roman and all others made me feel like family. The process of buying a car was super easy and a very positive experience. I was treated so good that I look forward to going back to see the new fruit met. I HIGHLY recommend Lexus of Nashville and go see Romaine! He ROCKS!!
It’s been a while since I have been this happy. I’m in the military and just returned from an 11 month deployment and throughout the entire deployment I told myself I was going to get a vehicle when the deployment was over but I am extremely overfastidious, “I’m not afraid to say it's difficult to please me.” I returned from deployment and visited seven car dealerships before something led me to Lexus of Nashville. My initial visit i looked at some vehicles and left but something told me to go back so I returned. I walked around ...
These guys met every need in a buying experience that I expected. I am pleased and feel completely comfortable recommending them to my friends and family
Nival was fantastic to work with and very personable! He met us a couple days in a row to look at all options. We made the joke of wanting a bow on the crossover if I purchase and he delivered! I would highly recommend.
My husband and I recently purchased an RX350 from Romaine Clue. He did an absolutely fantastic job - both for the sale and the follow-up. He is extremely knowledgeable and helpful and will bend over backwards to ensure that you as a customer are getting good service. I have purchased a number of cars through the years but he is the first sales person who has continued to follow up AFTER the sale!
Such an incredible shopping experience! I was able to shop online and complete most all details before arriving to the dealership. Michael (sales) was phenomenal....he ensured my questions were answered, and just provided me with an overall exceptional shopping experience. When you think Lexus...you expect luxury and first class....well, Michael exemplified just that!! 🙂 Thank you Michael for everything and for working hard for me. Remon was incredible too! He was very professional and took extra care of me.....not only did he me inform me of the products/financing, but he just spoke from a level of ...
Patrick Stum took good care of us, with the purchase of our 2020 Lexus GX. From the moment I emailed the dealership, he was very prompt at contacting me. I give him 5 Stars!
Incredibly friendly and very laid back. Relaxed atmosphere that made the entire car buying experience enjoyable from beginning to to end. Greg was very thorough and made us feel very confident, important, and comfortable throughout our purchase.
Truly a pleasure to work with Greg Williams at Lexus of Nashville. Friendly professionalism from start to finish. Highly recommend, and will certainly be a repeat customer.
My husband bought me a 2019 Lexus GX 460 , my sale person was Romaine Clue, he was very nice and patient, you can tell he likes his job and . He deserves a bonus pay. Thank you Romaine and I will be back soon for the LX 570.
Didn’t take me long to really see This Dealership was busy as a bee In about an hour I left with a smile The great new Lexus made my trip worthwhile!!!!
I would definitely recommend Lexus of Nashville to my friends and family. The entire process was just as you would want the car buying experience to be--responsive, courteous, communicative, professional, and service- oriented. My sales representative, Nival, ensured that all of my questions were answered and took good care of me from beginning to end. I would definitely buy another car from this dealership and can confidently recommend them to others.
Lexus of Cool Springs is an excellent dealership, Derek Butler was the salesman that goes the extra mile to make car buying experience none stressful. There’s is an elite group of people at this Dealership that truly makes you feel like a part of the Lexus family, thank you. Sincerely Johnnie
I recently purchased a vehicle and had the great pleasure of working with Romaine Clue. He was incredibly patient, very thorough and never made me feel pressured into buying. Romaine made me feel confident in my purchase and made the car buying experience a good one for once! I would highly recommend him anytime! He cares about the customer and it shows!!! Lexus is lucky to have a salesman to represent them in such a manner.
Paul Hale was the best to deal with. It was seamless, easy with No pressure! He also helped with all the features and set up anything I needed!
I have been searching for a used Lexus 450H for many months. I have been searching on my own b:c I really did not want to deal with a sales person. After months of no luck, I broke down and called my local dealership. I am so thankful Paul Hale answered. He was very helpful and responsive yet not pushy. Even though the sale is over, he continues to follow up to my questions. I would highly recommend Lexus of Nashville and Paul.
I bought this car from out of state and it was an easy straight forward process. I worked with David and he was great, one of the best customer service experiences I have had over my 30 plus years buying cars. If you need a car give them a call
I was referred to your dealership from a friend of mine in North Alabama who had dealt with Terry Bodiford. I located a Certified model from the website and called to Terry. Told him that I had a 2014 to trade and to work on the numbers. He called back with numbers that worked for me and drove to Cool Springs and traded cars. It was that easy. I will share Terry and my experience with others. Great job Terry!!
Fantastic is all I have to say! The service and overall experience was great! I highly recommend Lexus of Cool Springs for anyone interested in purchasing a new vehicle!
Romaine is an outstanding salesman whom provides excellent customer service. We were very happy with the service he provided during our recent purchase. His detail knowledge of the Lexus vehicles exemplifies excellence. Because of Romaine, I will recommend Lexus of Nashville to my family and friends. Thanks, Satisfied Customer
This was my 5th , both New and Certified, Lexus purchase. Lexus autos are amazing and so was my salesperson Romaine Clue. This was my first purchase at this Lexus store and will not be my last. I am the typical picky engineer and Romaine was quick to answer all my questions. His knowledge of the vehicle (RX) was spot on. Negotiations were quick and to the point. Romaine made this a pleasurable experience and went out of his way to fulfill my needs. I highly recommend both the Dealership and Romaine for your next Lexus purchase.
They are trying to find my wife a car that she is wanting. They both worked very hard trying to make her welcome and looking for the right car. thank you
I had the best car buying experience of my life at Lexus of Nashville thanks to Romaine Smith Clue. My fiancé and I were in Nashville on a weekend trip and decided to stop by the dealership to browse as we’d been kicking around the idea of buying a new car. We’re pretty savvy shoppers and aren’t afraid to travel far and wide for the best deal on a vehicle, but the way we were treated by Romaine and all the staff at Lexus of Nashville was the difference maker! Romaine is extremely knowledgeable, patient, and has ...
Romaine is the best guy. He did everything for us and we never had to lift a finger. The sales department was on point as well
Romaine is friendly, knowledgeable and was very honest with us. He helped us and educated us tremendously. I would recommend him highly and won’t ask for anyone else in the future. We are extremely happy with the choice of vehicle that he helped us make!
This was the best experience I have ever had purchasing a car. Romaine Smith Clue treated me as I was purchasing a $50,000 car I bought a Honda from him. If you know anything about sales and customer service people purchase the relationship. Romaine created a life long relationship with me. . From the moment he answered my phone call to the moment he handed me the keys I felt like royal and respected as a women purchasing a car. Lexus of Nashville creates an atmosphere of calm and luxury even when buying a Honda. My next car will be a Lexus ...