Customer Testimonials
We have happy customers!
Sebastian and Jordan were very helpful with our car purchase. The entire process was pleasant and no pressure. We are very pleased with our Certified Lexus. I would definitely buy from them again.
Outstanding! Paul was a pleasure to work with. I had “built my own Lexus” on the website & I was contacted immediately. When I walked in the dealership, my car was sitting right there…almost exactly as I had built it. I picked it up yesterday & and am very pleased. Sincerely Brian Carden
We were driving from Canada in our 2010 Lexus RX350 and the car engine overheated on Interstate 65 in heavy traffic. Lawson Ivey treated us to excellent service under very rush conditions as we were driving to Florida. Two hours later we were out on the road and the car performed perfectly the next ten hours on the highway. Thanks to Lawson and to tech 80604 for going above and beyond to save our trip to Florida. A very impressive dealership and staff.
Paul was a great and service minded salesman. And everyone else was really great also. Kinney Cook
Nival was great. Service and process to buy the car was excellent. Thank you for such a seemless process.
This is my first LEXUS and I absolutely love it!! Everyone at the dealership was very professional and friendly. Christian Evors our sales consultant was amazing! I am absolutely sold. Lexus for life. My new RX350h is amazing.
Romaine was awesome to work with! He was vey knowledgeable about the Lexus I bought. I love my new Lexus!
Greg Williams did an exceptional job as our salesman for our new Lexus. Greg made himself available to answer all questions we had about the car. Greg even drove the car to our house at our request to make sure the car would go up my steep drive.
This was my second time working with this dealership and my second time working with Nival Macid. The first time and this time he did everything possible to put me in the vehicle I wanted. Very professional and willing to do what he could to ensure great customer service. I HIGHLY recommend this dealership and working with Nival. You will not be disappointed!
Terry and the entire staff at Lexus of Cool Spring were a pleasure to work with. Terry is an excellent excellent representative of the dealership and an actual good person
I love my new Lexus!! I would definitely recommend Lexus Of Cool Springs!! Everyone was great from start to finish! Leah Shinn was amazing! She is very professional and very eager to help in any way possible! She explained everything to me on my car and helped me set up the app! We were never rushed, she made sure I was comfortable with everything before we left! Thanks to everyone at Lexus of Cool Springs for a wonderful experience! I will definitely be referring this dealership to everyone! It was worth the 4 hour drive!
My first Lexus and I’m very satisfied. Romaine Clue was so knowledgeable and helpful.
Salesman was very knowledgable - worked quickly to get us taken care of and on our way. Friendly atmosphere- we love our new car!
Nice personality, easy to understand, always welcoming, and I will recommend my family and friends to Lexus dealership and theirs a great saleman Mr. Bobby Jones check him out he's easy to deal with.
This is the fourth Lexus purchased. Doug made this transaction very easy and enjoyable process.
Bobby Jones was our sales person. I am from bowling green Ky and found that Bobby played basketball at WKU in B G. Had many common friends. My wife and I decided to drive to Nashville to look at Lexus We got Bobby and couldn’t have asked for a better person . When we left we had purchased a RX 350 Lexus. A great day
The service department was very attentive and accommodating. They provided exceptional service in my emergency situation.
Thank you Lexus of Nashville service dept for picking up the slack of your poorly managed sister dealership in Cool Springs 20 miles away! These senior citizens appreciate your common sense logic to work us in realizing we could not wait 2 weeks to get a new battery. We will never buy a new car from Lexus of Cool Springs again or ever recommend them! Thank you Freddy for helping us!
Greg is a super guy! My 2nd purchase from him and he's my go to! He always makes it a seamless car buying experiences! Thank you, Greg!
Very courteous and knowledgeable. Joseph and Cade provided excellent customer service. Will continue to do business with them!
Bruce made it easy for us to purchase the car. He was helpful especially when we couldn't make up our mind.
Terry made our purchase easy and he was very courteous. There was no pressure to purchase - it was actually fun!
Dennis was a great sales manager to work with. He was kind and very patient with me! I didn't have the best experience with the finance department and chose not to trade in or use their financing. Communication with the finance department was not great, but Dennis made up for it by constantly checking in on me and trying his hardest to move things forward. Overall, I love the brand and the car is fantastic!
We purchased our vehicle at the Cool Springs location. Michael May was our sales associate. He was wonderful from start to finish. He was knowledgeable and patient with all of our questions and concerns. He reached out to us the day after to make sure everything was good and to let us know that we could call anytime we had questions about our vehicle. We were very satisfied with our experience! Thanks Michael! Ken and Lisa
Jordan was a dear! This is my second Lexus hybrid and I love it. Jordan was so patient with us--that was good because I dont like to be pushed!
This was my first Lexus buying experience and I don't know if I will ever go elsewhere. Sebastian was very knowledgeable about new and used options, encouraging us to test drive a few different cars to ensure we found the right option for us. He went out of his way to ensure we were prepared for our purchase and happy with our new vehicle after picking it up. We are very happy with our new TX and appreciate the Cool Springs family for taking care of us.
Lexus of Cool Springs: My salesperson, Dennis Spry, it outstanding. He is knowledgeable, helpful and experienced. Dennis has followed up on my experience and helped set up additional technology training and other perks for me after the sales transaction. Dennis is detailed proactive and honest. An excellent experience!
Michael Scism is the best! I got a RZ 300e, and he has one too, so he offered an owner's feedback, which was outstanding. Thank you!!
Absolutely loved working with Paul! He was so helpful over the last year secure my brand new GX 550! I had the best experience with him and at Lexus of Nashville!
I love my new truck! Micheal Mays was my sales person and he did a wonderful job.
Jordan my salesman was fantastic and knowledgeable had such an amazing experience buying my brand new Lexus! The customer service was fantastic all the way around the Sales Manager Graham made it easy to get in and out. Highly recommend this dealership and ask for Jordan for all of your sales needs.
I had a pleasurable experience purchasing a vehicle with the help from Doug Kevern. I received relevant, honest information that helped me decide on the correct decision.
Romaine Clue was awesome in helping me secure my first ever Lexus and first ever plug in hybrid. I traveled up from Sarasota Florida where I was having trouble securing the new PHEV. He is highly knowledgeable and pleasant to work with.
Yassin Yassin did an amazing job and was super helpful. Did a great job selling us a ux300
We had an amazing experience. Make sure to ask for Enrique. We were on an extremely tight schedule and he went out of his way to make sure every box was checked in our car buying experience. Better than any service I’ve experienced at at dealership before.
Romaine and the entire team was amazing to work with and I’m very impressed with the new RX350h. I highly recommend. Brian
Bought my Lexus RX350h from Lexus Of Nashville recently and the experience could not have been better. Justin was easy to work with and made sure all my needs were taken care of, and he communicated very well throughout the process. Everyone at Lexus of Nashville made me feel like a valued customer. Thank you all!
This is my 3rd Lexus RX and I couldn’t be happier with it! Bruce Prow was very attentive and great to work with!
Michael and Victoria were first class pros to work with while we purchased our new Lexus. Thank you!
We bought our first Lexus recently. Bobby Jones was extremely helpful and helped us locate the car with the features we wanted. Would highly recommend choosing Lexus Nashville for your next car purchase.
This is my 4th Lexus from this dealership. Replacing a 27 YO ES300. Have always had a good, courteous salesperson. Highly recommend Lexus of Cool Springs and my salesperson, Mike Lombardi!
Our rep Romaine was fantastic. He answered our questions very quickly. Everyone at the dealership made us feel very welcome. I highly recommend this dealership to anyone considering a purchase of a vehicle.
Great very good service amazing understanding Great listen skills very helpful Great personality all five stars
Love our new car. Experience in Nashville was great. Our second new car from them. Thank you Romaine for the wonderful experience. Am so excited about all the features on the car. Kathy
Romaine was a great sales representative. Solid information but no pressure. He let the Lexus product sell itself. Excited to be a new Lexus owner!
Luz was very helpful and straightforward with our purchase even though we had to wait for a holdup in the business processing due to a previous buyer. John was very knowledgeable and helpful streamlining the final purchase. Thanks to everyone at Cool Springs Lexus.
My experience was wonderful- Dennis has great knowledge and customer service. I appreciate the effort.
My experience at the Cool Springs Lexus Dealership couldn't have been any better. Shimal was great at answering my questions and spent time with me to help me get what I wanted. I recommend him highly. Everyone was very kind and helpful.
Joseph provided an excellent auto purchase experience. We truly appreciated his attention to detail and his desire to make our time at Lexus a very pleasant experience. Thank you Joseph and thank you Jason (service department) for your recommendation. We hope to continue our relationship with Lexus of Nashville for years to come!
Romaine provided an excellent sales experience. He was professional, patient, and knowledgeable. He made us feel comfortable throughout the entire process. I highly recommend working with Romaine if you are purchasing a Lexus.
Knowledgeable, no pressure sale and allowed me to choose from 2 different vehicles and asked me questions to help me decide what I wanted in my heart of hearts.
I enjoyed my experience in purchasing a Lexus at this dealership. Bruce Prow was helpful and polite. There were no pressure tactics from anyone, just questions answered. The finance officer, Geoff was very thorough and helpful with explanations. Great group to work with!
Bruce was so wonderful to work with. We met months before I had the keys in my hand and he was so patient in explaining how things work now-a-days (they've changed a lot since covid and I had a LOT of questions). He sent me options, answered my questions, we went for a few rides and ultimately matched me with my dream car and all the specs I was wishing for (which is sometimes rare in today's market). My car arrived just in time, and I highly recommend Bruce and the team at Lexus of Nashville. The paperwork ...
We have been Lexus customers for over 30 years, with purchases of various models at several dealerships in different states. This was by far our best experience. Nival was great (definitely 5 stars).
Lexus of Nashville, is a great dealership! I had a very pleasant experience at this dealership! I would recommend this dealership to anyone! They are professional, caring, considerate, knowledgeable, and provide excellent service!
We had the best experience at Lexus of Nashville! Paul Hale was our sales rep, and he made it so very easy to look at, drive, and purchase the vehicle. No pressure whatsoever. The dealership is a nice and relaxed environment with everyone being friendly & upbeat. I will recommend my friends to Paul if & when they need a new vehicle or a used one. The whole experience was all so easy!!
Paul Hale was extremely helpful and willing to answer any questions we had. The dealership itself is nice and the amenities that are provided while you wait make the customer feel very at home. I would highly recommend this dealership and Paul if you are looking to purchase a Lexus. We will be repeat customers!
Greg Williams was the best, answered all my questions and concerns, worked with me to make this purchase happen. Will definitely be back for my next car. Thanks Again Greg
Great salesman. He provided great customer service and was very thorough with provided options for my purchase.
If you are in the market for a vehicle or SUV you will find great customer service.
GREAT EXPERIENCE!! Bobby Jones was a great sales rep!! I called when the dealership opened, he had the car waiting on me when I arrived. I went from having to come out of pocket $4400 to only $155!!! Great negotiation skills! I got a deal for sure. He made sure my SUV was everything it said online. They washed and double waxed my vehicle! I am soooo grateful for all the hard work put in this deal for me. From Bobby's manager, the service team and finance team. I am so happy I chose this dealership for my forever car. Please ...
I visited the Cool Springs Lexus location and feel in love with their staff! I was assisted in purchasing my new vehicle by Sebastian Delgado. He was extremely professional and helpful. He was an absolute pleasure to work with! I would highly recommend anyone to this location!!
Greg answered quickly when I asked about IS500 quick process with excellent communication! Great! This is definitely a 5 star rating!!!
Bobby Jones went the extra mile to get the perfect Lexus for me.Beaihm Patel (not sure of spelling) stayed late on a Friday to show me all the tech I needed to know. Thanks guys! You are the best and I absolutely love my new Lexus!
Everyone is very friendly! Bobby Jones was very patient and helpful! Very nice and clean
The sales professional we worked with, Mike S., is absolutely fantastic. Thorough, knowledgeable and great follow up! Thanks for everything, Mike. I love my new Lexus!
Words cannot express my appreciation for these three men…Nival, Paul, and Ronnie. Ronnie went above and beyond to ensure my Lexus buying experience was exactly what Lexus Of Nashville is known for! He set me up with Nival, and he took his time to make sure everything was perfect for our new car. Nival checked in often to keep me updated on the arrival date and due to him being away from work when it arrived, we met with Paul to complete the purchase. Paul went over every detail of our new car and is an absolute pleasure to ...
Bayo was great, very understanding, professional, and caring about our needs. We have bought Toyotas for over 40 years and they were not able to help us with what we needed in a sedan, but Lexus did a great job. Thank you.
Sebastian was great! He was very knowledgeable about the RX 350. Sebastian was interested in what we wanted, not just trying to sale us a car! He has followed up with us a couple of times withing a week of us purchasing the car. I would purchase from him again in the future.
Brian was so professional and informative...There was no BS with him and he made us feel very comfortable.He did all he could to help us get done what we needed done. AMAZING...Thank you so much..We will be a returning when we are are ready to buy a car again!!!
Nival was fantastic to work with ~ Definitely will recommend him to anyone interested in a Lexus.
It is a great place to buy a car. The salesmen are great, especially Romaine.
While I purchased an Infiniti at a Lexus dealership, I was greatly pleased with Victoria and highly recommend her to anyone looking to purchase a at this facility!
It was the best experience! They are all very professional and nice. I loved my Lexus experience.
We drove over 3 hours one way and this dealership did not disappoint! Romaine was wonderful! He was very knowledgeable and made the process so easy! Great experience!!
Nival Macid was terrific to work with and Paul Hale was extremely helpful in showing me how the technology works. Everybody seemed to work together well and I am the proud owner of a new Lexus. It was an excellent experience and I would go to this dealership again.
Paul Hale was so nice and made my buying experience so easy. I love my new Lexus❤️
Bobby at the Nashville Lexus dealership was wonderful to work with . Absolutely no pressure and he kept us informed the entire time . The whole experience was great !
Was probably the most satisfying car buying experience in my life (I ‘m 71 ) did not feel pressured at anything during my purchase. Liked that we were kept informed all along the way. The staff at Lexus is to be commended for their knowledge of the products and features of our new Lexus. I would highly recommend Lexus of Cool Springs to anyone.
Great experience everyone was kind and helpful from the time the receptionist opened the front door for us until the deal was made! Terry Bodiford is the bomb!!
Romain was an excellent, professional salesman!!! He assisted my wife and I with selected and purchasing another Lexus. He kept us inform on status of vehicle and when it was due to arrive from Japan. I will definitely recommend Romain to all I who are searching to purchase a new vehicle.
Joseph was a wonderful salesman! He helped us complete our purchase of the Lexus RX 350. He went over all the features offered and took time with us. This is our 4th Lexus owned! What can I say we love Lexus!!
My car buying experience was very positive. My salesman was very attentive and professional. Nice facilities.
Only dealership we have used for years. Honest people and wonderful service. We drive from Franklin to go there.
The car buying experience was excellent, from finding the perfect fit to driving away in it. Navil’s expertise and customer focus are outstanding.
Bruce was low key and very friendly. In fact, the entire staff that we dealt with were accommodating and friendly. The dealership was clean and well organized. Overall a great experience.
My experience at Lexus of Nashville was nothing short of perfection. I want to extend the biggest thank you to Sales Consultant Bobby Jones for smoothly guiding me through the entire process from start to finish. It was surreal finally getting the car I’ve had my eyes on and they made sure to make it a day I’ll always remember.
Cade was outstanding to work with, he was able to provide me with the specific IS 350 that was requested.
Doug was incredibly helpful and professional. He went above and beyond to help me and was very patient. I highly recommend Doug. Graham was also very helpful. The receptionists, especially Rene Pastrama, were very welcoming and kind.
My experience was seamless and smooth. Kyle and Cade were great to work with. This is my 2nd Lexus and with service like this, I think I'll be a customer for life.
The sales consultants, Michelle Hunt and Terry Bodiford, are almost like friends or family. I felt like they were working on my behalf - no pressure whatsoever!
Romaine was awesome. No other words necessary. But I need fifteen words. Friendly, awesome dude.
Romaine was phenomenal to work with. So responsive, took time to understand what we were looking for, and prioritized finding the right car for us. A really great experience!
This is our first Lexus. We had a great experience working with Joseph. I highly recommend this dealership and working with Mr. Chargois. Looking forward to enjoying our car for years to come.
Lexus of cool springs Bayo was exceptionally helpful throughout the process and beyond. Much thanks to him.