Customer Testimonials
We have happy customers!
Evann was kind, knowledgeable, informative and very pleasant to deal with. After two test drives, sale was fast and easy. Thank You
Bobby and Romaine were great to work with!!’I think I purchased just the right vehicle with Bobby’s help
Sebastian Delgado was very patient with us from the beginning. He made sure we were pleased with our choice and went over and beyond to accommodate our requests. I’m definitely happy that we went with another Lexus. Would highly recommend Sebastian , Charlie and this dealership for your next car purchase.
Exceptional service. Very professional and couldn’t be more pleased with all the individuals encountered
This was my third Lexus. This time I chose a NX 250 and Paul Hale made it a wonderful experience from the beginning to the end. Everything went very smoothly from ordering it to the day of delivery and pick up. Thank you, Paul for a great experience and a wonderful Mother’s Day present from my husband. This Lexus dealership has been a pleasure to work with. Sincerely, Deborah Jeffers
Everybody I encountered at the dealership, Brian Stanley and Sebastian Delgado. We’re very courteous, knowledgeable and made the process very simple.
Very pleased with our experience. Would highly recommend Lexus of Nashville and also our salesman Bobby Jones. He was the best. He is definitely an asset to your dealership!
I was very happy meeting with Yassim Yassim when I stopped by Lexus of Cool Springs looking for a car. Yassim found just the perfect one for me. I returned the next day and met with Shimal Bunki to make my final decision. These two very courteous and professional men went over and beyond to make sure this car was perfect for me and explained all the details needed. These men exhibited the best customer service for Lexus ever and truly made this a wonderful experience for me.
I can truly recommend anyone looking for a car to contact Yassim....... Read More DealerRater - Apr 25, 2025
Paul Hale was helpful, easy to work, knowledgeable and no pressure as well as being a nice guy. I was very happy with Paul staying on top of the delivery of my car and when it came in, he was very helpful with setting everything up for me. I'm not very tech savvy and he made sure I was comfortable with everything every step of the way. Thank you! I would certainly go back to Nashville Lexus and recommend Paul for a vehicle in the future. I'm very happy with my new car! It's the nicest car ... Read More DealerRater - Apr 21, 2025
Nival Macid was helpful, courteous, accessible and listened to what we wanted. Great experience. Patel was likewise helpful for the technology intro.
Very professional, helpful and friendly staff. I got the car I wanted quickly! The salesman explained all the details and features up front. I have purchased from this salesman before and that was the reason I returned!
I left a voicemail in the service department and I was happy to receive a call back at day’s end from Lexus Service Consultant, Mr. Mark Smith. After I explained my concerns with a battery in my NX 350 that keeps dying requiring jump starts almost every 3 to 7 days, he invited me to come in to the dealership the following morning. I appreciated his helpful demeanor, prompt resoponse and willingness to listen to my concerns. After evaluating the problem, he authorized replacement for a new battery which I found out was covered by warranty. My overall experience at the dealership ... Read More DealerRater - Apr 11, 2025
From our initial visit with Michael Scism, who was very knowledgeable and helpful, to the date of purchase with Bruce Prow, stepping in due to Michael’s absence, the process was professional and we are completely satisfied with the process by the Lexus team.
Romaine Clue is the best salesman I have ever had to help me! Very knowledgeable and understanding of my needs. Please ask him to assist you if you are shopping for a nice car. Lexus is the best!
Bayo was an excellent salesman, very organized, no pressure and a good communicator. The car we got was exactly what we were looking for. Price for trade was fair, and financing was fairly painless. Only negative is that inventory was so low, there were not enough models to test drive.
Paul was great to work with on my new Lexus. Highly recommend Lexus of Nashville and Paul!
Just a wonderful experience, never had so much fun! Thanks Nival and Meagan for everything!
This is a "A" Level Dealership, should be voted for Lexus "Elite" in my opinion from the beginning we had the best customer service which is to be expected from Lexus. This is our Fourth Lexus and so far Lexus of Nashville have been the Best Dealership we have ever come across. We started speaking with Paul who is a know-it-all wizard when it comes to anything Lexus, before we made the 3-hour long trip one way, In Total 6-Hours we spoke with the sales manager, and he was super helpful as well answering all of ... Read More DealerRater - Jan 7, 2025
Joseph Chargois was an excellent sales advisor. We are grateful for his help finding a good RX350 for my 20-year-old son. Thank you, sir. Once again. Respectfully, Vijay Kumar
I have never had such a good experience with a dealership. Nick did a wonderful job working with me over the phone to make a wish come true for my wife. I appreciate all the work he did to make this sale happen and allow me to surprise her with a beautiful new car.
Gregg and staff were great. A great experience. Everything went perfect. Will recommend to otherr.
Sebastian and Jordan were very helpful with our car purchase. The entire process was pleasant and no pressure. We are very pleased with our Certified Lexus. I would definitely buy from them again.
Outstanding! Paul was a pleasure to work with. I had “built my own Lexus” on the website & I was contacted immediately. When I walked in the dealership, my car was sitting right there…almost exactly as I had built it. I picked it up yesterday & and am very pleased. Sincerely Brian Carden
We were driving from Canada in our 2010 Lexus RX350 and the car engine overheated on Interstate 65 in heavy traffic. Lawson Ivey treated us to excellent service under very rush conditions as we were driving to Florida. Two hours later we were out on the road and the car performed perfectly the next ten hours on the highway. Thanks to Lawson and to tech 80604 for going above and beyond to save our trip to Florida. A very impressive dealership and staff.
Paul was a great and service minded salesman. And everyone else was really great also. Kinney Cook
Nival was great. Service and process to buy the car was excellent. Thank you for such a seemless process.
This is my first LEXUS and I absolutely love it!! Everyone at the dealership was very professional and friendly. Christian Evors our sales consultant was amazing! I am absolutely sold. Lexus for life. My new RX350h is amazing.
Romaine was awesome to work with! He was vey knowledgeable about the Lexus I bought. I love my new Lexus!
Greg Williams did an exceptional job as our salesman for our new Lexus. Greg made himself available to answer all questions we had about the car. Greg even drove the car to our house at our request to make sure the car would go up my steep drive.
This was my second time working with this dealership and my second time working with Nival Macid. The first time and this time he did everything possible to put me in the vehicle I wanted. Very professional and willing to do what he could to ensure great customer service. I HIGHLY recommend this dealership and working with Nival. You will not be disappointed!
Terry and the entire staff at Lexus of Cool Spring were a pleasure to work with. Terry is an excellent excellent representative of the dealership and an actual good person
I love my new Lexus!! I would definitely recommend Lexus Of Cool Springs!! Everyone was great from start to finish! Leah Shinn was amazing! She is very professional and very eager to help in any way possible! She explained everything to me on my car and helped me set up the app! We were never rushed, she made sure I was comfortable with everything before we left! Thanks to everyone at Lexus of Cool Springs for a wonderful experience! I will definitely be referring this dealership to everyone! It was worth the 4 hour drive!
My first Lexus and I’m very satisfied. Romaine Clue was so knowledgeable and helpful.
Salesman was very knowledgable - worked quickly to get us taken care of and on our way. Friendly atmosphere- we love our new car!
Nice personality, easy to understand, always welcoming, and I will recommend my family and friends to Lexus dealership and theirs a great saleman Mr. Bobby Jones check him out he's easy to deal with.
This is the fourth Lexus purchased. Doug made this transaction very easy and enjoyable process.
Bobby Jones was our sales person. I am from bowling green Ky and found that Bobby played basketball at WKU in B G. Had many common friends. My wife and I decided to drive to Nashville to look at Lexus We got Bobby and couldn’t have asked for a better person . When we left we had purchased a RX 350 Lexus. A great day
The service department was very attentive and accommodating. They provided exceptional service in my emergency situation.
Thank you Lexus of Nashville service dept for picking up the slack of your poorly managed sister dealership in Cool Springs 20 miles away! These senior citizens appreciate your common sense logic to work us in realizing we could not wait 2 weeks to get a new battery. We will never buy a new car from Lexus of Cool Springs again or ever recommend them! Thank you Freddy for helping us!
Greg is a super guy! My 2nd purchase from him and he's my go to! He always makes it a seamless car buying experiences! Thank you, Greg!
Very courteous and knowledgeable. Joseph and Cade provided excellent customer service. Will continue to do business with them!
Bruce made it easy for us to purchase the car. He was helpful especially when we couldn't make up our mind.
Terry made our purchase easy and he was very courteous. There was no pressure to purchase - it was actually fun!
Dennis was a great sales manager to work with. He was kind and very patient with me! I didn't have the best experience with the finance department and chose not to trade in or use their financing. Communication with the finance department was not great, but Dennis made up for it by constantly checking in on me and trying his hardest to move things forward. Overall, I love the brand and the car is fantastic!
We purchased our vehicle at the Cool Springs location. Michael May was our sales associate. He was wonderful from start to finish. He was knowledgeable and patient with all of our questions and concerns. He reached out to us the day after to make sure everything was good and to let us know that we could call anytime we had questions about our vehicle. We were very satisfied with our experience! Thanks Michael! Ken and Lisa
Jordan was a dear! This is my second Lexus hybrid and I love it. Jordan was so patient with us--that was good because I dont like to be pushed!
This was my first Lexus buying experience and I don't know if I will ever go elsewhere. Sebastian was very knowledgeable about new and used options, encouraging us to test drive a few different cars to ensure we found the right option for us. He went out of his way to ensure we were prepared for our purchase and happy with our new vehicle after picking it up. We are very happy with our new TX and appreciate the Cool Springs family for taking care of us.
Lexus of Cool Springs: My salesperson, Dennis Spry, it outstanding. He is knowledgeable, helpful and experienced. Dennis has followed up on my experience and helped set up additional technology training and other perks for me after the sales transaction. Dennis is detailed proactive and honest. An excellent experience!
Michael Scism is the best! I got a RZ 300e, and he has one too, so he offered an owner's feedback, which was outstanding. Thank you!!
Absolutely loved working with Paul! He was so helpful over the last year secure my brand new GX 550! I had the best experience with him and at Lexus of Nashville!
I love my new truck! Micheal Mays was my sales person and he did a wonderful job.
Jordan my salesman was fantastic and knowledgeable had such an amazing experience buying my brand new Lexus! The customer service was fantastic all the way around the Sales Manager Graham made it easy to get in and out. Highly recommend this dealership and ask for Jordan for all of your sales needs.
I had a pleasurable experience purchasing a vehicle with the help from Doug Kevern. I received relevant, honest information that helped me decide on the correct decision.
Romaine Clue was awesome in helping me secure my first ever Lexus and first ever plug in hybrid. I traveled up from Sarasota Florida where I was having trouble securing the new PHEV. He is highly knowledgeable and pleasant to work with.
Yassin Yassin did an amazing job and was super helpful. Did a great job selling us a ux300
We had an amazing experience. Make sure to ask for Enrique. We were on an extremely tight schedule and he went out of his way to make sure every box was checked in our car buying experience. Better than any service I’ve experienced at at dealership before.
Romaine and the entire team was amazing to work with and I’m very impressed with the new RX350h. I highly recommend. Brian
Bought my Lexus RX350h from Lexus Of Nashville recently and the experience could not have been better. Justin was easy to work with and made sure all my needs were taken care of, and he communicated very well throughout the process. Everyone at Lexus of Nashville made me feel like a valued customer. Thank you all!
This is my 3rd Lexus RX and I couldn’t be happier with it! Bruce Prow was very attentive and great to work with!
Michael and Victoria were first class pros to work with while we purchased our new Lexus. Thank you!
We bought our first Lexus recently. Bobby Jones was extremely helpful and helped us locate the car with the features we wanted. Would highly recommend choosing Lexus Nashville for your next car purchase.
This is my 4th Lexus from this dealership. Replacing a 27 YO ES300. Have always had a good, courteous salesperson. Highly recommend Lexus of Cool Springs and my salesperson, Mike Lombardi!
Our rep Romaine was fantastic. He answered our questions very quickly. Everyone at the dealership made us feel very welcome. I highly recommend this dealership to anyone considering a purchase of a vehicle.
Great very good service amazing understanding Great listen skills very helpful Great personality all five stars
Love our new car. Experience in Nashville was great. Our second new car from them. Thank you Romaine for the wonderful experience. Am so excited about all the features on the car. Kathy
Romaine was a great sales representative. Solid information but no pressure. He let the Lexus product sell itself. Excited to be a new Lexus owner!
Luz was very helpful and straightforward with our purchase even though we had to wait for a holdup in the business processing due to a previous buyer. John was very knowledgeable and helpful streamlining the final purchase. Thanks to everyone at Cool Springs Lexus.
My experience was wonderful- Dennis has great knowledge and customer service. I appreciate the effort.
My experience at the Cool Springs Lexus Dealership couldn't have been any better. Shimal was great at answering my questions and spent time with me to help me get what I wanted. I recommend him highly. Everyone was very kind and helpful.
Joseph provided an excellent auto purchase experience. We truly appreciated his attention to detail and his desire to make our time at Lexus a very pleasant experience. Thank you Joseph and thank you Jason (service department) for your recommendation. We hope to continue our relationship with Lexus of Nashville for years to come!
Romaine provided an excellent sales experience. He was professional, patient, and knowledgeable. He made us feel comfortable throughout the entire process. I highly recommend working with Romaine if you are purchasing a Lexus.
Knowledgeable, no pressure sale and allowed me to choose from 2 different vehicles and asked me questions to help me decide what I wanted in my heart of hearts.
I enjoyed my experience in purchasing a Lexus at this dealership. Bruce Prow was helpful and polite. There were no pressure tactics from anyone, just questions answered. The finance officer, Geoff was very thorough and helpful with explanations. Great group to work with!
Bruce was so wonderful to work with. We met months before I had the keys in my hand and he was so patient in explaining how things work now-a-days (they've changed a lot since covid and I had a LOT of questions).
He sent me options, answered my questions, we went for a few rides and ultimately matched me with my dream car and all the specs I was wishing for (which is sometimes rare in today's market).
My car arrived just in time, and I highly recommend Bruce and the team at Lexus of Nashville. The paperwork ... Read More DealerRater - Oct 27, 2023
We have been Lexus customers for over 30 years, with purchases of various models at several dealerships in different states. This was by far our best experience. Nival was great (definitely 5 stars).
Lexus of Nashville, is a great dealership! I had a very pleasant experience at this dealership! I would recommend this dealership to anyone! They are professional, caring, considerate, knowledgeable, and provide excellent service!
We had the best experience at Lexus of Nashville! Paul Hale was our sales rep, and he made it so very easy to look at, drive, and purchase the vehicle. No pressure whatsoever. The dealership is a nice and relaxed environment with everyone being friendly & upbeat. I will recommend my friends to Paul if & when they need a new vehicle or a used one. The whole experience was all so easy!!
Paul Hale was extremely helpful and willing to answer any questions we had. The dealership itself is nice and the amenities that are provided while you wait make the customer feel very at home. I would highly recommend this dealership and Paul if you are looking to purchase a Lexus. We will be repeat customers!
Greg Williams was the best, answered all my questions and concerns, worked with me to make this purchase happen. Will definitely be back for my next car. Thanks Again Greg
Great salesman. He provided great customer service and was very thorough with provided options for my purchase.
If you are in the market for a vehicle or SUV you will find great customer service.
GREAT EXPERIENCE!!
Bobby Jones was a great sales rep!! I called when the dealership opened, he had the car waiting on me when I arrived. I went from having to come out of pocket $4400 to only $155!!! Great negotiation skills! I got a deal for sure. He made sure my SUV was everything it said online. They washed and double waxed my vehicle! I am soooo grateful for all the hard work put in this deal for me. From Bobby's manager, the service team and finance team. I am so happy I chose this dealership for my forever car. Please ... Read More DealerRater - Sep 13, 2023
I visited the Cool Springs Lexus location and feel in love with their staff! I was assisted in purchasing my new vehicle by Sebastian Delgado. He was extremely professional and helpful. He was an absolute pleasure to work with! I would highly recommend anyone to this location!!
Greg answered quickly when I asked about IS500 quick process with excellent communication! Great! This is definitely a 5 star rating!!!
Bobby Jones went the extra mile to get the perfect Lexus for me.Beaihm Patel (not sure of spelling) stayed late on a Friday to show me all the tech I needed to know. Thanks guys! You are the best and I absolutely love my new Lexus!
This is the most disrespectful dealership I have even been to! The sales general manager is also absolutely disrespectful and out of his lane! On Saturday Aug 19th we go in to purchase a vehicle everything about the vehicle was good then we proceed with the sale process and they make us sign all financing documents before they give us our financing rate. Once we got the papers back he brings us a 7.99% for 60 months when clearly on their website they have 4.99% for 60 months - and trust me my credit score does not have a problem for them to come ... Read More DealerRater - Aug 24, 2023
Everyone is very friendly! Bobby Jones was very patient and helpful! Very nice and clean
Subject: Utter Dissatisfaction with Lexus Service and Customer Support - Case #230710000369
Dear Lexus Customer Service,
I am writing to express my extreme dissatisfaction with the service I have received both at Lexus of Nashville and Nalley Lexus Smyrna. As a loyal Lexus owner since 2009, it is disheartening to find myself writing this email.
I was informed via a letter dated June 28, 2023, about a Customer Support Program regarding the Brake Booster Pump Assembly and/or the Brake Booster. I promptly scheduled an appointment for June 30th at Nalley Lexus Smyrna to address this issue. However, after my car had been in ... Read More DealerRater - Jul 25, 2023
The sales professional we worked with, Mike S., is absolutely fantastic. Thorough, knowledgeable and great follow up! Thanks for everything, Mike. I love my new Lexus!
Words cannot express my appreciation for these three men…Nival, Paul, and Ronnie. Ronnie went above and beyond to ensure my Lexus buying experience was exactly what Lexus Of Nashville is known for! He set me up with Nival, and he took his time to make sure everything was perfect for our new car. Nival checked in often to keep me updated on the arrival date and due to him being away from work when it arrived, we met with Paul to complete the purchase. Paul went over every detail of our new car and is an absolute pleasure to ... Read More DealerRater - Jul 2, 2023
Bayo was great, very understanding, professional, and caring about our needs. We have bought Toyotas for over 40 years and they were not able to help us with what we needed in a sedan, but Lexus did a great job. Thank you.
Sebastian was great! He was very knowledgeable about the RX 350. Sebastian was interested in what we wanted, not just trying to sale us a car! He has followed up with us a couple of times withing a week of us purchasing the car. I would purchase from him again in the future.
Brian was so professional and informative...There was no BS with him and he made us feel very comfortable.He did all he could to help us get done what we needed done. AMAZING...Thank you so much..We will be a returning when we are are ready to buy a car again!!!
Nival was fantastic to work with ~ Definitely will recommend him to anyone interested in a Lexus.
It is a great place to buy a car. The salesmen are great, especially Romaine.
While I purchased an Infiniti at a Lexus dealership, I was greatly pleased with Victoria and highly recommend her to anyone looking to purchase a at this facility!
It was the best experience! They are all very professional and nice. I loved my Lexus experience.
We drove over 3 hours one way and this dealership did not disappoint! Romaine was wonderful! He was very knowledgeable and made the process so easy! Great experience!!
Nival Macid was terrific to work with and Paul Hale was extremely helpful in showing me how the technology works. Everybody seemed to work together well and I am the proud owner of a new Lexus. It was an excellent experience and I would go to this dealership again.
I originally rated the Lexus of Cool Springs with 5 stars, I have unfortunately not had the 5 star experience so I am giving an update.
Let’s start with April 13th, my husband sent me a car listing from the Lexus dealership. That night, we went to drive the car and loved it. 2 days later (Saturday), we went back to apply for the car. We applied later in the evening so we didn’t hear back right away. Monday rolls around and I talk to Luz (saleswoman) & she states I was denied the loan. I was not given any reason ... Read More DealerRater - May 18, 2023